Production and availability
Production time depends on the dummy type, size, finish, quantity and our current workshop queue. We confirm availability and the expected completion or dispatch timing before payment or production begins. A requested date is not confirmed until we accept it with your order.
Workshop visits and collection
Our workshop is at Medie New Market, Accra. Please contact us before travelling so we can confirm that your order is ready and agree a suitable collection time.
Delivery and payment
We deliver nationwide. Delivery fees depend on location and the provider used, and are confirmed before dispatch. Payment on delivery may be available for eligible orders of up to five dummies where agreed. Bulk and custom orders may have different payment terms. Credit sales are unavailable.
Changes and cancellations
Request any change or cancellation as early as possible. If materials have been committed or production has started, approval and any cost will depend on the stage of the work. Custom-made items may not be resellable, so they are reviewed individually.
Exchanges and product concerns
Inspect your dummy when you collect or receive it. If something appears incorrect or damaged, contact us promptly with your order reference and clear photos. Standard unused items may be reviewed for exchange subject to their condition, availability and delivery costs. Custom items are assessed case by case.
Repairs
Normal wear, accidental damage and workshop defects require different assessments. Send clear photos and a short description so we can advise whether a repair is possible and confirm any cost before work begins.